The column for anyone fed up with bureaucracy, frustrated with delays or furious with poor service. Tell us your complaint and we'll try to fix it ...
Siow Chee-leong of Ap Lei Chau received a bill from i-Cable in July, charging him more than HK$1,000 for failing to return the converter and modem he had rented from the company. But Mr Siow said the charge was ridiculous as the company never told him where to return the equipment.
'My 18-month contract with i-Cable was extended for another month much against my wishes. I made four attempts to have the service terminated on time but they used the billing cycle condition as the excuse.
'In fact, the only time I came to know of this condition was when I received the termination form. Initially, I refused to pay for the additional month of service which I did not require. Yet my wife said that HK$242 was not worth the stress.
'When I sent them the cheque, out of concern, I included a note to request them to collect the converter and modem from my apartment because I was not informed of where to return the equipment. But to my horror, I received a bill for HK$1,360 for non- return of equipment.
'Before I left HK on July 13, I tried several times to contact i-Cable but to no avail. When I returned on August 12, I received a demand letter to pay within 30 days, failing which I would be referred to a tribunal.