Satisfaction in public transport system rises slightly in survey

PUBLISHED : Wednesday, 19 September, 2007, 12:00am
UPDATED : Wednesday, 19 September, 2007, 12:00am

Satisfaction with most forms of public transport has increased slightly this year, a survey indicates.

The Star Ferry remained the most popular transport operator, with its rating rising 5.69 per cent to 3.53 out of five. This surprised the Democratic Alliance for the Betterment and Progress of Hong Kong, which carried out the survey, because the move from its Central pier has made it less convenient.

There has been a 15 per cent drop in passengers taking the ferry, with the operator saying it will apply for a fare increase after losing HK$2 million between January and April.

MTR services were ranked second, with a score of 3.48, up 0.87 per cent, and tram services third, on 3.26.

Kowloon Motor Bus's services were ranked fourth (3.22), while the Kowloon-Canton Railway Corporation's West Rail service had 3.16.

New World First Bus was the least popular operator, with a rating of 2.84.

The DAB interviewed 896 people in a random telephone survey in July.

Citybus received 2.95 and New World First Ferry 2.9.

The party suggested the government review its policy on ferry services in order to assist operators to develop more businesses, such as retail stores and restaurants.

'More people will be attracted to the new Central pier so that more people may be willing to use cross-harbour services,' it said.

The DAB also urged the government to ensure that services of the Kowloon-Canton Railway Corporation would improve after the merger of its rail operations with the MTR Corporation because its services were said to be disappointing.

Regarding KMB's proposed fare increase of about 9 per cent this month, the party said the company should withdraw the application.

'Though the city's economy has revived, many people have yet to benefit from it, especially the grass roots.'



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