Online traders fume as glitches keep them out of the action
Not everybody was able to benefit from yesterday's stock market rally as some investors struggled to trade their shares online.
A spokeswoman at HSBC said some customers had reported difficulties in logging on to the bank's system while others experienced internet browser crashes after the stock market opened at 10am.
The system returned to normal after 1pm, she said.
One investor said it was impossible to log in again after placing an order. 'I could have sold higher but I could only watch the monitor.'
Hang Seng Bank, which uses the same computer system as HSBC, encountered similar problems.
HSBC has 1.3 million personal internet banking customers while Hang Seng Bank has more than 700,000 registered internet banking customers.
Neither lender was able to give a breakdown of customers using the internet service for online trading.
Some investors also said they had experienced difficulties when it came to using the internet securities trading systems provided by Bank of China and Bank of East Asia. 'I gave up logging on to the BOC securities trading platform after failing several times in the morning,' said one investor.
