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The column for anyone fed up with bureaucracy, frustrated with delays or furious with poor service. Tell us your complaint and we'll try to fix it ...

Ms Mak and friends decided to have some fun at the Halloween Bash at Ocean Park. But when buying the tickets, they found the park's arrangement was tricky for those with ticket discounts won on scratch cards.

'I went to the Halloween Bash with my friends on Saturday, October 13, and brought my winning prize of 10 per cent off the ticket price that I got from a Fairwood restaurant. It was a scratch card and I got the 4th prize - 10 per cent off the ticket price.

'When I got to the ticket booth at Admiralty, staff said only regular-priced tickets were sold there and the scratch-card discount could only be redeemed at the park's ticket office, but at the same time she said all tickets at the door were sold out. I ended up paying for regular tickets.

'I called the customer service hotline and was told all tickets for October 13 were sold out. I asked whether there was a limit on discounted tickets on each day. She said there were only regular tickets and privileged tickets, which could have the discount applied to them.

'She told me that I could pre-order the tickets online, however my winning scratch card said the discount could only be taken at door. It seems quite tricky that I can only get my discount at the door, but it is not guaranteed tickets will be available.

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