The column for anyone fed up with bureaucracy, frustrated with delays or furious with poor service. Tell us your complaint and we'll try to fix it ...
Tsuen Wan resident Kwok Chi-yuen was upset about the government's 'slow' investigation into a seepage problem in his flat. Waste water started to drip into his bathroom from upstairs six months ago.
He has sent three letters to the Food and Environmental Hygiene Department since August complaining about the problem but has just been told the investigation is still in progress.
'The problem started nearly six months ago when foul water with an unpleasant smell dripped heavily from the wall and ceiling into my bathroom. I reported the seepage problem to the department, hoping that it would take action to urge the owner of the upper flat to repair the defective drain and stop the sanitary nuisance to my flat.
'First I was just angry as seepage has dampened and fouled my toiletries. But the department has failed to make the owner upstairs remedy the situation since I lodge the complaint in August. Now I am very frightened of a recurrence of the outbreak of Sars at Amoy Garden as the hygiene condition of my flat is worsening due to seepage. I have already written three letters requesting the department to take action but to no avail.
'What has insulted me to the extreme is that rather than taking swift action to solve the problem, they keep sending me a casual and uncaring standard letter saying that, due to the complexity of the case, they are still investigating.'