• Thu
  • Jul 10, 2014
  • Updated: 5:16pm

listening

PUBLISHED : Friday, 18 January, 2008, 12:00am
UPDATED : Friday, 18 January, 2008, 12:00am

Question 1

Returning faulty items

Two customers are returning faulty items to the electrical department in a department store. Listen to their conversations with the shop assistant and then answer the questions.

Conversation 1

1. What product is the customer returning?

2. When was the product bought?

Three weeks ago

A month ago

Last week

Nine days ago

3. What is wrong with the product?

4. What does the customer leave the shop with?

Conversation 2

1. What product is the customer returning?

2. When was the product bought?

Two weeks ago

Two months ago

Last month

Two days ago

3. What is wrong with the product?

4. What does the customer leave the shop with?

Question 2

A couple of sleepless nights

Mr Brian has been away from home for two nights on business. When he gets back his wife asks him about the hotel he stayed in. Listen to their conversation and then answer the question.

What four things have prevented Mr Brian from having a good night's sleep?

Answers

Conversation 1: B/C/A/C

Conversation 2: C/A/A/B

Question 2: A/B/D/F

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