The column for anyone fed up with bureaucracy, frustrated with delays or furious with poor service. Tell us your complaint and we'll try to fix it ...
Philip Richards of Sheung Wan wrote to urge Shun Tak-China Travel Ship Management to improve the advance ticket booking service for TurboJET and take efficient measures to curb ticket touts.
'I have two complaints based on my recent negative experiences when trying to purchase advance tickets in person at the Shun Tak Centre.
'First, a few weeks ago when trying to buy an advance ticket, I mistakenly went to the wrong counter, No8, and was redirected to the correct Advance Booking window. This was near 5pm. Then when correctly lining up there, an employee came along and tried to redirect me and other customers back to counter No8. Obviously, this makes no sense and is a frustrating waste of time for potential future passengers like myself.
'Second, today, December 15, I lined up at the correct Advance Booking window at 10.10am. This time there were only three customers in front of me, yet it took 20 minutes of waiting until it was my turn to be served, with only one window and one employee providing service.
'It is obvious from the above that the company needs to open more Advance Booking windows. Also they need to allow more than three days advance booking in person. Do not suggest that I book online.
'Also, another related issue is the illegal ticket touts. There are frequent times where people are standing at the lines at the ticket counters loudly announcing that they have tickets for private sale. Obviously, your existing ticket sale system is so inefficient and frustrating that these touts can make an illegal living right under your noses.