Unique role at health and beauty chain

PUBLISHED : Saturday, 26 April, 2008, 12:00am
UPDATED : Saturday, 26 April, 2008, 12:00am

A one-off role has just become available that demands someone who can be accountable for the performance and operations of a designated region of stores, driving excellent services, performance targets, sales and profitability.

Mannings, a health and beauty retail chain in Hong Kong, boasting 2,500 employees, requires a new operations manager (OM), retail sales, to add to its team.

According to Lily Chan, the chief executive of Mannings (Hong Kong & Macau), this role requires strong business and people skills, and needs someone who can act as a 'mini-general manager', overseeing the business of 50 stores.

'This is about sales and the bottom line, staff and customers,' Ms Chan said.

Frequent store visits were required in order to ensure store standards and understand market dynamics, she said.

The new hire will also play an active role in overseeing continuous improvement in the region.

'The store is the interface with customers and the OM is the soul of a group of stores,' she said.

'He or she will shape the right image for the stores.'

The candidate will be required to solve all business problems, as well as carry out different projects for business development.

Fostering team spirit and grooming future leaders is on the cards, too.

Applicants should be prepared to have five to six staff reporting directly to them, in addition to a total of 300 staff under their supervision.

What makes Mannings a great place to work, according to Ms Chan, is that it is the place to turn one's dreams into reality.

'People with ambition to excel can definitely find their answers here,' she said.

Its people were distinguished by being both professional and passionate, and benefited in turn from healthy cross-departmental job rotation and excellent opportunities for career progression, she added.

'[Working for] a retailer with 250 plus stores in Hong Kong will surely enable the incumbent to [realise] his or her dreams in the retail industry,' she said.

In Ms Chan's opinion, the ideal candidate has energy and speed, not to mention sound business sense and customer service excellence.

Candidates must be good team players and able to influence and motivate teams.

'They are achievers; they enjoy bringing in positive results for store standards, customer service, store sales and profitability,' Ms Chan said.

Other requirements include a tertiary education or the equivalent; knowledge of the local business environment and at least six years' solid retail background, of which three must have been in a management capacity in the area of operations.