Scheme aims to raise standards and upgrade skills of tour guides
In an effort to improve the service standards of tour guides in Hong Kong, the Travel Industry Council of Hong Kong (TIC) earlier this year introduced the Continuing Professional Development (CPD) Scheme for tour guides who want to continue in the profession.
The aim is to ensure that existing outbound tour escorts and inbound tour guides in Hong Kong continually upgrade their knowledge, skills and professional ethics.
Tour guides must spend at least 12 hours on the course.
The TIC, which regulates inbound and outbound travel agents under the Travel Agents (Amendment) Ordinance, offers a series of courses under the CPD scheme, including modules such as nature appreciation, cultural tourism, outbound travel, customer service, tour safety, communication skills, practical Putonghua, practical English and ticketing.
'We try to make sure that all frontline staff have a certain level of service and upgrade their skills,' said Joseph Tung, executive director of the TIC.