PUBLISHED : Thursday, 26 June, 2008, 12:00am
UPDATED : Thursday, 26 June, 2008, 12:00am

What do you think of the cable car's operation?

Perhaps I have just been unlucky, but I have tried to take the Ngong Ping 360 cable car twice and, on both occasions, ended up being disappointed.

I checked the relevant website and news before leaving the house, and both times I was with friends. We were assured that the cable car was operating, but once we got there, we discovered this was not the case.

Therefore, I would like to make a suggestion. Since most travellers apparently take the MTR to get to the cable car station, how about placing notices at all major stations, especially the Hong Kong/Central, Admiralty, Kowloon, Mong Kok and Tsim Sha Tsui stations? A sign could even be put up at all stations.

What would be even better would be to have a message broadcast at these stations so that we would know it was going to be pointless for us to take the trip to the cable car. It is acceptable for there to be no advance notice if the service is suspended due to a sudden emergency or strong wind, but it is not acceptable if, say, a problem had been detected the day before.

Perhaps the cable car operators think tourists have all the time in the world so there is no need to get information out promptly about a suspension of service. However, the managers of the cable car company should realise it is those very tourists who pay your salaries.

Tourists come here from all over the world to enjoy themselves for a few days. If their time is wasted in this way, it will reflect badly on Hong Kong as a tourist attraction.

Agnus Hilda Song, North Point

When the Ngong Ping 360 cable car was closed after the downpour on June 7, the operator talked of technical problems and the service was suspended.

When it comes to the cable car service, I believe safety is the single most important issue and if the operator has any doubts regarding the system, it has the right to suspend the service. There is nothing wrong with taking such a decision.

If people were injured as a result of an incident on the cable car, this news item would receive international attention and it would tarnish the image of Hong Kong.

However, there are legislators who are quick to make the MTR's new management team the scapegoat and say the new team has not been able to make things any better. They wanted an explanation from top management and claimed tourism had been adversely affected by the suspension of the service.

I think such actions are premature.

It seems to me that legislators were using the opportunity to make headlines.

I can sympathise with those tourists who have come a long way just to take a ride on the cable car, but I do not think any visitors come here with that sole purpose in mind.

There are plenty of other things that Hong Kong has to offer.

The government and our legislators should take such an 'unfortunate' opportunity to announce to the world that Hong Kong considers safety the most important feature on its tourism map. Why not make something positive out of this situation?

H. C. Bee, Kowloon Tong

What do you think of the proposed Tsim Sha Tsui piazza?

I note the government's habit of wanting to put up shopping malls all over Hong Kong.

This includes a proposal to have a five-storey shopping mall next to the Star Ferry in Tsim Sha Tsui.

The Development Bureau seems to believe that this is what Hong Kong people want.

Well I, for one, want to keep the same old Star Ferry and have a ground-level recreational area - no five-storey buildings please.

Mark Chan, Tsing Yi

How can traffic at the Central Harbour Tunnel be eased?

I have doubts about the proposal by the Taxi and Public Light Bus Concern Group ('50pc toll cut urged for driver-only vehicles', June 20), regarding the Eastern and Western harbour tunnels.

There are two possible solutions - make all tunnel charges HK$40 for all tunnels or do nothing, which is quite normal for the Hong Kong government.

Jan Arkesteijn, Tuen Mun

Should banks have more teller service?

In this hi-tech city, an increasing number of people will choose to use the online services provided by different companies.

What people want is a faster and better service, not having more teller services in the bank.

Those customers who have sufficient knowledge of computers know how to use the online services properly.

They prefer to handle their bank accounts in this way, rather than going to the bank branch.

They find it far more convenient. Therefore, I do not think it is necessary to have more teller services.

What the banks do need to do is improve the quality of the services already on offer, including those services where they offer financial advice.

As long as they are seen to be making improvements, customers will be satisfied with the service provided.

Fian Lee Lai-sze, Tsuen Wan

What can be done to prevent data leaks?

There is an urgent need to overhaul the management of the Hospital Authority.

The reports of lost data relating to patients raised the awareness of Hong Kong people regarding the management of our public hospitals.

The problem is that the missing data is only one issue. Other mistakes have been highlighted at these hospitals.

The Hospital Authority has descended into a difficult situation now. These cases are just the tip of the iceberg. I think there is an avalanche of lost personal data which has not been revealed.

The authority has to come up with an effective timetable of improvements and make them public. For example, doctors should not have to work more than 10 hours a day. Nurses and other medical staff should not be allowed to take away USB flash drives, and the data of patients must be encrypted. New guidelines on data security must be worked out.

What happened with the missing data has been a wake-up call to the public. There should be no delay in any necessary management changes, and there must be increased transparency. Ultimately, I think we need a new-look Hospital Authority. We will have to wait and see if this actually happens.

Ho Kwan-tai, Whampoa Garden