Should banks have more teller services?
I believe banks should provide more teller services, because customers want to be able to deal with real people.
It is not only those who are not happy with using the internet who would like this. I use ATMs regularly and make some bank transactions online, but I still prefer face-to-face contact with a teller or manager at my local branch for certain issues that a machine cannot handle.
I appreciate that when I call my bank's credit card hotline, a living, breathing human being actually answers the phone, even late at night.
That beats being greeted by an electronic voice instructing me to play tic-tac-toe on my number pad or listening to another recording telling me at regular intervals to 'please stay on the line' because 'your business is important to us', while the muzak plays in the background. Technology can be a convenience, but it does not always work faster or better.
Sometimes it allows companies to shirk their customer service obligations.