After exchanging greetings, say: 'I would like to check in. I have made an online reservation for a double room.' ( )

The receptionist will check your passport and proof of your reservation: 'May I have your passport?' () 'Do you have a receipt?' ()

When presenting something to others, it is polite to say: 'Here it is' or 'Here you go.' ()

Finally, the receptionist gives you your key card and breakfast vouchers. If you would like to have breakfast in your room instead, say: 'Can I have breakfast delivered to my room?' ( )

Getting hotel information

Receptionists provide general information, such as the opening hours of various facilities and directions within the hotel. You can ask: 'Where is the restaurant/gym/florist?' ( ) 'What time does the restaurant/gym/florist open?' ( )

'Last order' () means the last meal you can order before the restaurant closes. You can also use the phrase to refer to the final service of the day in, for example, a hair salon: 'When is your last order?' ( )

To seek information about other facilities and services, use 'Is/Are there ...?'

'Is there a 24-hour business centre in the hotel?' ( ) 'Are there free shuttle bus services to the city centre?' ( )

Checking out

If you are moving out of the hotel, say: 'I would like to check out.' ()

The receptionist will ask: 'Did you take any drinks or snacks from the mini bar?' ( ) 'Did you order any room service?' ( )

You say: 'No, we didn't.' Or 'Yes, we had the potato chips and two cans of soft drinks'.

Then the receptionist will say: 'How would you like to settle the bill, by cash or credit card?' ( ) You can answer: 'By cash, please.' ()