TST seafood shop given warning over fake quality logo

PUBLISHED : Saturday, 31 January, 2009, 12:00am
UPDATED : Saturday, 31 January, 2009, 12:00am

A dried-seafood shop in Tsim Sha Tsui could face legal action by the Hong Kong Tourism Board after being found to have faked its 'quality service' logo to lure tourists.

The board issued the shop, Wah Fung Cordyceps Bird's Nest, in Hankow Road, with a warning letter yesterday after a mainland newspaper report alleged malpractice by Wah Fung.

The Nanfang City News yesterday quoted a mainland tourist from Shenzhen, surnamed Shi, complaining that she had been charged almost HK$10,000 by Wah Fung for six dried abalone. She claimed the price tags were unclear and that she had been led to believe they would cost only HK$600.

Ms Shi, who visited Wah Fung this month, claimed she was bullied by the shop's staff when she complained and asked for a refund, according to the report.

Her calls to the Hong Kong Consumer Council went unanswered, the report said.

Last night a council spokesman said Ms Shi may have phoned outside office hours.

Ms Shi was said to be a frequent traveller to Hong Kong and to have thought Wah Fung was reliable because there was a 'quality tourism service' logo on the door.

Acting on the newspaper report, staff at the tourism board inspected the shop yesterday and confirmed the logo was a fake.

'Our staff took off the fake logo,' a board spokeswoman said.

'We also issued them [with] a warning letter. We shall take legal action if the shop is found using a fake logo again.'

The quality tourism services scheme is administered by the board. Accredited shops are assessed annually on product quality and service standards, including the clear display of prices.

A sales assistant contacted at the shop refused to comment last night.

The council said it had received 90 complaints about dried-seafood shops last year, down from 170 in 2007 and 121 in 2006.