One-stop government portal underused
The one-stop internet portal GovHK has attracted only about 40 per cent of its target users since it was launched in 2007, while only 4 per cent said they would visit the government site regularly, the Audit Commission said, citing a government survey last year. The commission's report also criticised the Office of the Government Chief Information Officer for not supporting other bureaus and departments in providing electronic options for their services. Charles Mok, chairman of the Internet Society Hong Kong Chapter, urged the government to roll out a personalised e-government service.
Customs probes fail to meet time limit
About 30 per cent of the 2,800 customs investigations by the Consumer Protection Bureau between January 2006 and October last year were not completed within the targeted time frame of three months, the commission found. About 40 per cent of the bureau's 120 spot checks last year were also not completed within a week. Richard Yuen Ming-fai, the commissioner of Customs and Excise, said the department would consider revising the targets in view of the complexity of cases.
Annex completed after long delay
Construction of a new annex to the government veterinary laboratory in Sheung Shui was finished in December after a 26-month delay, the commission has found. The Agriculture, Fisheries and Conservation Department revised its plans twice to keep the project costs below the ceiling for works that do not need funding approval from the Legislative Council. The ceiling was raised from HK$15 million to HK$21 million in 2007.
Lunch suppliers had no licence
The commission has found two school-lunch suppliers operating without a licence issued by the Food and Environmental Hygiene Department. An audit survey also showed that only 88 of 380 schools used the Department of Health checklist to monitor the nutritional quality of school lunches. The secretary for education was urged to help schools implement guidelines for healthy eating.