Executive lives her childhood dream
Boredom does not present itself in the meetings, incentives, conventions and exhibitions industry (Mice) because challenges arise on a daily basis, says Jackiline Tsang Wan-man, project executive at the Destination Management Company, an organisation specialising in the design and implementation of events, activities, tours, transportation and programme logistics.
'I joined the company in 2007 [and] every day is a new challenge through which I learn something new. That is what I find the most interesting and satisfying part of my job.
'I am responsible for the planning of travel itineraries for groups visiting Hong Kong and Macau and, because of that, I am able to indulge my love for the Chinese culture and passion for cinemas and sport.
'My work involves looking after every single detail in the travel itineraries of incentive travel groups. There are a lot of ingredients that go into ensuring a successful event. To give an example, I helped organise the logistics and itineraries for an incentive travel group of 1,300 individuals in Macau last year. My primary task was to ensure the trip went as smoothly as possible for all the participants. I was in charge of getting the participants from their hotel rooms onto the coaches, and making sure that all of them made it to the events and had what they needed.
'The toughest aspect of my job as a project executive is to deliver services under enormous pressure and always have solutions handy for unexpected problems. People are paying us for a service and they have expectations. We usually exceed them, but there are occasions when the system breaks down. When that happens we have to keep smiling and make sure we are able to work it out. I have aspired to be a Mice professional since school. I love the idea of being able to make sure people are happy and making them smile. I graduated with a degree in hotels and hospitality management from Oxford Brookes University in Britain. I believe it is important to have formal professional training so that I am able to do my best at work. I keep my skills up-to-date through learning on the job and interaction with clients. Before joining the company, I was an intern at a well-established event organiser.
'Many of my friends are envious of my career. Some are studying courses to get into the Mice industry. I spend every day at work trying to further my goal of running my own travel trade business.'