Every organisation has its own unique culture. It is a mindset that each staff member should adopt at work and a way to develop a sense of belonging to the company. Finding candidates who fit the company culture is the main criterion in hiring. The company also needs to provide training and guidance for employees to buy into its corporate culture. Classified Post asks HR professionals what activities are most effective for building a culture.
As part of the hospitality industry, the corporate culture of our company is focused on hospitality and care. We have a programme to help our staff develop a hospitality culture and all employees have to go through it. During training there are games, case studies, discussions, brainstorming and role play to let trainees understand the core values of hospitality, which are care and making customers feel at home. The programme is strongly supported by senior management. The content is monitored and approved by our general manager to make sure it is suitable for staff. Apart from HR people, senior management also play a part as trainers in the programme.
Ong Eng-hwee, director of corporate training, Shangri-La
The Hong Kong Observatory preaches a learning culture among staff. On top of formal training during the first few months, new recruits are encouraged to embark on on-the-job learning and studies throughout their career. By learning from mistakes, staff are able to progressively accumulate knowledge, skills and, most importantly, wisdom. The collective learning fuels a creative spirit that drives the observatory to great achievements. After all, acquiring and upgrading knowledge is the corporate culture of Hong Kong Observatory.
Lee Boon-ying, director of the Hong Kong Observatory