Surge in complaints over buses

PUBLISHED : Thursday, 26 November, 2009, 12:00am
UPDATED : Thursday, 26 November, 2009, 12:00am

Complaints against franchised buses jumped by more than 50 per cent to 840 from the second quarter to the third, while those against minibuses increased 40 per cent to 979. Most gripes were over poor service. The total number of traffic complaints from July to September was 4,701, including 80 over traffic jams in parts of Kowloon.