How do companies make sure that staff understand the aims and philosophy of the organisation?
'Our company motto of 'One Club, One Team, One Vision' is promoted vigorously to all employees through communication channels, including training programmes, staff magazines and the intranet, to help all staff buy in to what the Hong Kong Jockey Club is trying to achieve. Being Hong Kong's major community benefactor, we encourage staff to get involved in community service, and have formed the CARE@hkjc Volunteer Team to reach out to the needy, an initiative which is very successful.'
Mimi Cunningham, director of human resources and sustainability, The Hong Kong Jockey Club
'The key to helping employees understand the aims and philosophy of the company is through two-way communication. We believe open dialogue between management and employees allows staff to learn about the company from within. Our company is built on a people-first philosophy. By taking care of our staff, we motivate them to provide superior service to customers. There are a number of channels for employees to exchange ideas, including town hall meetings, brown-bag lunches and skip-level meetings with executives. Our 'open-door' policy has been successful in encouraging team members to raise questions, make suggestions or voice their concerns to management.'
Anthony Leung, managing director, Hong Kong and Macau, FedEx Express