Alliances add value to serviced offices

PUBLISHED : Monday, 04 October, 2010, 12:00am
UPDATED : Monday, 04 October, 2010, 12:00am

Serviced office providers have long assisted businesses in company formation and taxation issues, but now they are helping them to enhance their offerings by becoming strategic partners with new companies.

'We do not run our clients' businesses,' says August Lembong, managing director of Springboard Pacific. 'Should it be required, we refer clients to our selected partners who can provide expertise in other fields, such as trading, quality control, and logistics.'

Foreign companies setting up here often ask for advice about human resources, says Lembong. Springboard, which has offices at the Lippo Centre in Admiralty and the Luk Kwok Centre in Wan Chai, provides administrative services for clients who recruit locally.

'We are not a headhunting firm, so we only provide services to our clients after they hire a new person,' Lembong says.

'This includes helping our clients prepare an employment contract, payroll and benefits for the newly hired employee.'

The firm also helps with the incorporation of companies, and more standard workplace solutions, such as virtual or serviced office facilities, meeting rooms, accounting and finance services, or general consultation.

'Clients are looking for more value-added solutions to run their businesses,' Lembong says. 'The combination of these services functions as the backbone of the client's business.'

Strategic partnerships by businesses such as Springboard give an edge to companies looking to enhance efficiency and cut costs, Lembong says. Springboard can also ensure that businesses comply with statutory and legal requirements.

Competitive serviced office providers are finding that consistent service quality also extends to mainland business regulations and locating strategic partners over the border. Growth in the serviced office sector comes as advances in communications technology and globalisation make it more difficult to classify the nationality of a company, says Lembong. Location is also becoming less of a concern for overseas companies without an office in Hong Kong, as there are so many virtual or serviced offices available.

Overseas firms can make use of mail and telephone services, including call transfers and message taking while representatives are travelling or busy building their network of strategic partners.