To support rapid business growth, American Express is taking decisive steps to enhance the customer experience and accelerate recruitment for frontline positions. This involves attracting talented individuals to join the team as customer care professionals, premium travel executives and lifestyle executives.
Individuals in these roles act as the first point of contact in delivering service for the company's premium card members.
The new hires must learn to maximise customer satisfaction and, where possible, build close and lasting relationships through excellent service.
Interested candidates should have strong leadership skills, be able to show initiative in dealing with premium card members, and be ready to support fellow team members to achieve higher levels of customer engagement.
In addition to team leader roles at middle management level, new positions are also being created. These include openings as head of Centurion Travel and as manager for customer service delivery.
'We are eager to offer world-class and personalised customer care to our premium card members and to embed a relationship care philosophy across the organisation,' says Maylie Lee, director, human resources, Greater China at American Express. It is crucial for applicants to consider their long-term career aspirations carefully.
'People who can leverage their personal strengths in the workplace are more likely to succeed and get the most out of what they do every day,' she says.