Outpatient department to have electronic queue control system

I am writing in response to the letter by Anthony R. C. Green ('Long waits at specialist clinics show need for a more efficient system', February 27).

I wish to outline the improvement measure we are implementing in our queuing system in the Specialist Out-Patient Department (SOPD).

I agree with Mr Green that the existing queuing system in our department needs to be improved.

In particular, we will soon implement an electronic queue management system in the department.

Upon registration, the patient will be assigned with a queuing number, an estimated queuing time and the location of the consultation room.

Queuing information will also be displayed on a number of large monitors in the waiting hall.

The system will increase the transparency of queuing information and also decrease the occupancy of waiting halls at peak times.