Discovery Bay ferry service flawed, but buses even worse

I agree with Thomas Won ('Discovery Bay ferries often late', March 21) that the ferry service does not always run smoothly and no one visibly shows accountability.

Over the past few weeks, there have been a few mornings when a couple of hundred passengers have had to walk from berth to berth at the pier for the 7am sailing while the operators decided which side we would depart from.

No announcements were made, and no staff members were available on these occasions.

However, I do not think that the ferry service is the crux of the problem. The major problems lie with the bus services, which are inadequate and shoddily run by the Discovery Bay Transit Services.

Every morning, the C4 from Greenvale Village arrives full at 6.35am. Normally 22 passengers are waiting to board for the ferry pier. We are crammed in, often with half a dozen or more people holding on to the rail at the front of the bus.

As a rule, passengers are not permitted on public transport to stand forward of the yellow line level with the driver's cab, but in Discovery Bay passengers are told to cram in and cling on in this area just behind the windscreen.