I REFER to the letter headlined, ''New policy'' (South China Morning Post, July 27), in which your reader Ms Rosana Lai complained that on several occasions in the last two months, she was asked to collect her registered items from the Post Office. She suspected that the postman had not attempted door delivery.
It is our standing practice to make two attempts of door delivery of registered items. When these attempts are unsuccessful, the addressees are requested to collect the items from a post office. There has been no change to this practice. We have investigated the case and found that our postman had encountered difficulties delivering registered mail to Ms Lai's address, because he was approached by her dog. We have discussed the matter with Ms Lai and sorted out the problem. Ms Lai was satisfied with the action we have taken. Our investigation also revealed that the number of registered letters successfully delivered to the door by the postman concerned was very high.
Moreover, an opinion survey conducted a few days ago revealed that the residents of the building where Ms Lai resides were satisfied with our service.
When asked for details of the other instances of ''this phenomenon'' happening ''to other residents in various other districts'', Ms Lai was unable to provide any details.
C. T. CHAU for Postmaster General Hong Kong Post Office