I REFER to Stewart Aldcroft's letter headlined, ''Long wait at department's licence office'' (South China Morning Post, August 1).
We in the Transport Department are always conscious of the need to improve our services to the public.
At our licensing offices, we pledge to provide an efficient and courteous service in a clean and friendly environment.
The performance standards of our licensing services are expressed as waiting times.
The maximum pledged time required for a licence, including queueing and processing, ranges from 30 minutes to two hours, depending on the time of day, the type of service, and the office visited.
The pledged waiting times which are posted at our licensing offices represent the average maximum times for delivering the respective services.