Food Forum lifts operating more efficiently
MARGARET Sheridan's article headlined, 'Diners floored by the system', which appeared in the South China Morning Post on September 8, highlighted an issue which has developed as a result of the tremendous public interest in the facilities at Times Square.
We have been working on the problem of congestion in the lift lobby to Times Square's restaurant floors, known as Food Forum, for some time now, and our efforts have already resulted in substantial improvements.
With a total of 44 lifts and 57 escalators throughout the complex, all of which can lead to Food Forum, Times Square has a more than adequate vertical transportation system to cope with the demand.
Unfortunately, there are certain times of the day when a concentration in demand necessitates queueing for the lifts dedicated to serving the Food Forum floors.
In July, we introduced a system of restricting the dedicated Food Forum lift stops to the 10th and 13th floors during peak hours.
Since the escalators are adjacent to the lifts on these floors, customers heading for restaurants on the 11th and 12th floors suffer only minimal inconvenience as they have a maximum of only one floor up or down further to travel.
Once the rush is over, we resume normal service to all four floors.
I am happy to report that the introduction of such an 'express' lift service at peak times is helping to minimise queueing time.
This has brought about an improvement on waiting time that would have been achieved if an additional lift had been installed.
In addition, there is new signage clearly showing customers that there are alternative routes to Food Forum via the main shopping arcade and the 27 office tower lifts.
Our security guards in the complex are fully briefed to guide the customers through.
To further improve the vertical transportation in the long-run, we have plans to redesign the mechanism of the dedicated Food Forum lifts to speed up the service.
We are also in the process of building an external casing for these bullet lifts which will allow them to operate during times when the Typhoon Signal 3 or above is hoisted.
We are delighted that Times Square is attracting so many customers to its facilities and we will continue to listen to any suggestions from any of them, or indeed, from any of our valued tenants.
I would like to stress that the Times Square Building Management team is dedicated to providing professional, customer-oriented, quality service to all of our customers and tenants.