Islands service

PUBLISHED : Tuesday, 01 November, 1994, 12:00am
UPDATED : Tuesday, 01 November, 1994, 12:00am

MY accountant was preparing my taxes in the US and sent the returns for me to sign on October 11.

These forms had to be returned to the Internal Revenue Service on October 17. Federal Express did not even attempt to deliver the material until October 20, as a note was left on my door telling me they had been by.

I was home from October 10 to 14 as I was recovering from heart problems and did not leave the house at all. Additionally Federal Express did not call even though my number was on the package.

When my wife called the company to ask it to deliver the material to me in Mongkok, she was told that it would cost an additional $100, as three attempts had been made to deliver the package to me in Discovery Bay. This was not so. Federal Express later admitted as much.

When my wife went to Chai Wan to pick up the tax returns, on October 21, she was sent to the wrong location. She then had to wait for more than 30 minutes, before Federal Express staff found the material lying on the floor under someone's desk. She received an apology and an admission that an attempt to deliver to Discovery Bay had been made on only one occasion, namely, October 20.

This was nine days after being mailed, Also, an extra day was gained by flying east. Even traditional mail is faster than this.

If Federal Express wishes to do business in Hong Kong, then it will have to accept that the Outlying Islands must also be served.


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