Earning their spurs
One of Hong Kong's most popular tourist attractions, The Peak Galleria bears testament to the success of Hang Lung Properties' human resources management approach, according to Henry Cheung Kam-ling, assistant director of leasing and management.
It provides an opportunity and the right environment for a team of relatively junior frontline property management staff to learn how to run a commercial property independently, Cheung says.
'Being the frontline people who take care of tourists and local visitors, these staff members have learned to hone their property management skills to provide not just security services, but to cover the technical side as well. They have developed all-round skills and knowledge in property management by learning how to multitask.'
The Peak Galleria serves as an excellent platform for staff to practise their property management skills. It also showcases the company's green initiatives while providing an opportunity for staff to reach out to the local and international community with the company's environmental and cultural projects.
The company launched its 'Eco-Discovery' series in 2009 to spread the environmental message in a fun way. Its signature 'Eco-Discovery Tour' introduced local primary students to the many sustainable features in its operations, such as the first Electric Vehicle Charging Station on Hong Kong Island, a wind turbine, a self-designed solar panel system, a sunlight sensor canvas, the Green Gallery, waste recycling facilities, a carbon monoxide sensor ventilation system, a rainwater collection system as well as photo-sensor lighting.
Furthermore, its frontline staff have designed and installed an automatic outdoor irrigation system which runs on solar power. This minimises the use of fresh water for irrigating the gardens and rooftop Green Terrace by using rainwater instead.