Doctor censured for not handing over records for insurance claim

PUBLISHED : Wednesday, 20 April, 2011, 12:00am
UPDATED : Wednesday, 20 April, 2011, 12:00am


A retired doctor has been found guilty of failing to provide copies of medical records for an insurance claim despite repeated requests by a patient.

The Medical Council will send Dr Choi Man-yee, 66, a warning letter after a complaint by Pang Chun-yip, who was Choi's patient from 1985 to 2007.

In December 2008, Pang asked Choi to provide a copy of his medical records for an insurance claim.

Choi, by now retired, kept her records in storage. She replied to Pang's repeated requests by saying she was still trying to find them and 'would aim for the following week'.

The insurer extended the deadline many times but in April 2009 refused a further extension and Pang was denied full settlement of his claim.

He then complained to the Medical Council.

In June last year Choi was told there would be a hearing, and finally provided the council with a copy of Pang's records in January this year.

Choi, who graduated from a Guangzhou medical school in 1970, practised in Hong Kong for more than 20 years until retiring in September 2008.

Council chairwoman Professor Felice Lieh Mak said: 'It was unreasonable for the defendant to fail to comply with the request for over three months. In fact, the defendant did not comply until more than two years after the request, by which time the purpose of providing the records was completely defeated.'

Choi's lawyer said it was an 'unfortunate result of misunderstandings'. Choi had thought Pang needed a medical report - which she provided - instead of a full medical record.

'Choi now knows how to deal with personal data and would not repeat the incident,' the lawyer said. Choi had done a lot of volunteer work and had completed medical continuing education courses since retiring.

Lieh Mak said the warning letter would not be published in the government gazette because of the low gravity of the case.