Working for the Membership Travel Services (MTS) of American Express (AmEx) is more of an adventure with plenty to learn each day. The department, which offers 24/7 exclusive concierge service all year round, is recruiting eight premium travel and lifestyle executives for their day and after-hours teams.
Iris Hui, who has worked for MTS since 2008, says she gets to meet interesting people from all walks of life, such as entrepreneurs, lawyers and bankers.
'Our customers' requests could be so varied that it's hard to predict what our next challenge will be,' Hui says.
Her most memorable project was to arrange the delivery of a bouquet and a congratulatory video to a card member's girlfriend for her graduation ceremony. The delivery was planned for the moment she was having her graduation photos.
'Everything turned out perfectly, and the girlfriend was so touched,' she says. 'I felt so good for being an angel in their life.'
It takes excellent customer service to satisfy American Express' premium card members, including those carrying Centurion and Platinum cards, says Scott Dale, director and head of MTS, Greater China. 'Applicants should be passionate about travel and luxury products, and willing to go beyond what is perceived as normal travel and lifestyle service to ensure maximum customer satisfaction.'