Convenience more important than comfort: survey

PUBLISHED : Wednesday, 27 July, 2011, 12:00am
UPDATED : Wednesday, 27 July, 2011, 12:00am


Forget after-dinner mints on the pillow and chilled champagne: Asian business travellers want convenience - not cosseting.

According to research released yesterday by hotel operator Accor Asia Pacific, Asia-Pacific's hard-working business travellers don't expect to take it easy when they are away from the office.

It surveyed 10,437 Asia Pacific-based business travellers about their travel habits in the first half of 2011, and their planned business travel for the second half.

The respondents, 76 per cent of whom were male, were based in Hong Kong, China, Australia, New Zealand, India, Indonesia, Singapore, and Thailand.

On average, 75 per cent of those surveyed had used the office as a workplace at some point during the past six months, but the percentage rose to 82 per cent for respondents from China and Singapore.

About 14 per cent of travellers from Hong Kong worked between midnight and 6am, twice the regional average of seven per cent.

When it came to using the hotel's leisure facilities, the restaurant was most frequented, with 76 per cent of respondents dining at the hotel.

Next was the fitness centre and spa, which saw 55 per cent and 36 per cent usage respectively. India reported the highest usage of fitness centre, with 64 per cent hitting the gym.

Carl Geraghty, director of research and consultancy firm Cimigo, said it was common to see travellers using the hotel as a workspace outside office hours in the Asia-Pacific region. Hotels should provide services and facilities to help productivity and minimise hiccups in work-related situations, he said. This included better wi-fi support, and good fitness and spa facilities.

The average budget for business travel hotel accommodation in the region was US$121 a night, the survey found. Business travellers from New Zealand and Australia are most likely to have no defined accommodation budget, with average hotel spending was also above average at US$131 and US$158 a night respectively.

The lowest budgets for business travel accommodation are from Indonesia and China-based travellers, which reported US$92 and US$99 a night. But over 30 per cent of business travellers from China said they could increase the budget when travelling with their superiors or with clients.

Half of the respondents cited convenience of location as the main reason for choosing a hotel. It was followed by price competitiveness, previous experience of the hotel, and then by brand recognition.


Number of business trips on average by travellers from China, India and Singapore in the first half of 2011, according to Accor