Persevere and work hard if you want career rewards

Kathy Pang Fung-ling (left), an underwriter for Sun Life Financial, says her job did not come on a silver platter. She was one of only three applicants recruited by the company this year. She was offered the job after acing written and aptitude tests and passing a slew of interviews. She talks to Wong Yat-hei

What is your academic background?

I graduated from the Chinese University, major in general finance. I achieved the Fellow, Life Management Institute designation with distinction, and was one of the top students under the Life Office Management Association - Associate, Customer Service Programme.

How do you start your day?

I usually start my day greeting my teammates. We have a very good relationship and there is high morale within the team. I then prepare a to-do list to get my work organised.

What does your job entail?

I had worked at four departments of Sun Life's individual life operations - underwriting, claims, policy administration, and customer service - as part of my trainee programme.