Tenants can do it by the book with handy guides
Residents are looking for more than comfort and style from luxury homes and serviced apartments. What also makes a difference is professional, quality personal care and services that encompass everything from shopping and dining tips to keeping fit, and even how to get on with your pets.
At Chi Residences, the operator, CHI International, offers handy guide books, including the Pet Guide and Health Guide, that advise its guests how to cope with their pets' everyday needs, and how to incorporate healthier food and activities into their lives during their stay in Hong Kong.
Kristy Tong, marketing manager of CHI International, says the Health Guide, released this year, is part of its continuous efforts to produce a CHI guide series to meet customers' specific needs and to serve them better.
The Health Guide is intended to cater for the needs of new residents and visitors to Hong Kong in particular, helping them settle in and live a healthy lifestyle. Besides local tips for dietary requirements, for eating out and for those with special dietary needs, the guide includes a directory of favourite eateries, healthy grocery, speciality food, treatment centres, fitness centres, and information for outdoor enthusiasts.
Tong says the group is now working on another new guide for babies and childcare that will feature useful information such as shopping malls with changing rooms, gift shops and restaurants for families with children.
'We make every effort to help residents live a balanced lifestyle in Hong Kong. The guide series is designed to allow guests, especially those coming to Hong Kong for the first time, to enjoy and live at ease,' she says. CHI Residences has four serviced apartment properties in Hong Kong, located in Connaught Road West, Shanghai Street and Nathan Road. The occupancy rate is about 95 per cent. Another new project, CHI 130, in Wan Chai, is scheduled for completion in 2013.
Ovolo Group also has a pet-care guidebook for residents staying at its pet-friendly serviced apartment project at High Street in Sai Ying Pun. Yolanda Wong, chief operating officer of Ovolo Group, says the book provides useful information, such as pet-food stores, kennels, pet-sitting services, leisure places and veterinary clinics.
'When guests check in, they will also receive a welcome package that includes gifts for their beloved pets,' she says.
Ovolo operates six hotel and serviced-apartment properties in Hong Kong, involving a total of 245 units. The occupancy rate is more than 90 per cent.
Tong says all residents staying at CHI's properties will get a handy guest book with comprehensive information about all sorts of things they require every day.
Residents staying at Signature Homes also enjoy top-notch personalised care and services.
Mavis Kang, general manager of Signature Homes, says its service starts right after tenants step off the plane, and its experienced staff strive to take care of all aspects of residents' lives, from transport to dining out and home decorations.
'A handy guidebook for all their needs will also be provided,' she says. 'And our designers will give ideas on incorporating their beloved furniture into their new homes.
'We find that the key to success is listening to what they want instead of what we think they want.'
'Every quarter, Signature Homes will issue an e-booklet of exclusive privileges offering discounts and pampering rewards from different trades.'