The importance of being creative and focused on clients

PUBLISHED : Friday, 23 September, 2011, 12:00am
UPDATED : Friday, 23 September, 2011, 12:00am


Queena Kwong Ming-wai (left) first joined Citibank as a summer intern in 2009. On the back of this, she was invited to interview for a management associate position. She passed the selection process, which involved a trio of assessments - a numerical reasoning test, business case study, and an individual presentation and panel interview. She tells Wong Yat-hei she hasn't looked back since.

What is your academic background?

I graduated from the Chinese University of Hong Kong, with a major in hotel and tourism management, and minor in Spanish. During my course, I visited Sweden, France, Canada and the mainland on exchanges and internships.

How do you start your day?

I check emails and prioritise my to-do-list.

What does your job entail?

I am working in business process re- engineering. I assist my supervisor in improving key processes for customers.

What are the major challenges you have encountered so far?

I needed to build up my analytical skills and financial knowledge.

What have you learned about your chosen career and what are your plans?

Consumer banking is a fast-paced and exciting industry which requires me to respond quickly to market changes. I aim to become a successful and responsible business leader.

Any advice for potential interns?

Always think outside the box, as new ideas bring in new business opportunities. New thoughts and innovation are needed. Also, think from the client's perspective. Keep abreast of market trends and how these might affect consumer behaviour, and set clear goals. In other words, explore what you want and forge your own path.