• Thu
  • Aug 28, 2014
  • Updated: 7:17pm

Staying true to form

PUBLISHED : Sunday, 16 October, 2011, 12:00am
UPDATED : Sunday, 16 October, 2011, 12:00am
 

Admittedly, I am not the most tech-savvy person in the world, but neither am I the least. For instance, I pay my bills online - or, at least, I try to.

Unfortunately, the part of my memory that stores the intricacies of website navigation is not quite long enough to cover two mobile-phone bill instalments, so every time I log in to pay, I find I have forgotten the drill - and my service provider doesn't seem willing to help.

Visit the website, log on, and there is no 'PAY HERE' button - something you'd expect if the company was overly concerned with customers paying their bills. Instead you have to re-guess your way through a link-trail to the payment page.

I have decided it's like this for one of two reasons: either the company believes I have plenty of time to spare now that I do not have to physically front up at a payment counter, and is taking advantage of my new-found leisure to show me other lovely products and services I might want to buy; or the website has been developed by people who are, for want of a better word, geeks.

The latter must be the case where my employer's in-house tech support is concerned. To get new software added to my computer, for instance, I must apply through the company intranet. So far, so sensible.

But when you visit the site, you won't see an 'I WANT A JOB DONE' button. Instead, you must remember (as I frequently don't) that you have to pick one of a number of unremarkable buttons: the one marked 'forms'.

Of course! Why did we ever assume the computer age would spell the end of the evil we call form filling?

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