Jenny Ma runs her own household repairs business. Listen to two conversations she has on the phone with customers, and then answer the questions and fill in the forms.
1 How old do you think Jenny is?
2 When did she become interested in do-it-yourself?
a. at university
b. when her dad made her help him
c. when she was a child
3 What sort of jobs did Jenny have when she left university?
a. manual jobs
b. white-collar jobs
c. outdoor jobs
4 Why didn't she stick at these jobs?
a. she was too intelligent to do them
b. they weren't really what she wanted
c. they didn't pay enough
5 How did she get into 'Miss Fix-It'?
a. she bought the business
b. she took it over from her dad
c. she started the business herself
6 How is the business doing?
a. extremely well
b. she is struggling a bit
c. it is losing money
Job description: _______________________
Time job will take: ____________________
Approximate cost: ____________________
Date to do / inspection: ______________
am/pm visit: ___________________________
Additional details: ____________________
Job description: __________________________
Time job will take: _______________________
Approximate cost: _______________________
Date to do / inspection: _________________
am/pm visit: ______________________________
Additional details: _______________________
Introduction: 1. a, 2. c, 3. b, 4. b, 5. c, 6. a
Job 1: window work, Mr Ho, Apt 99, Jordan Heights, King's Rd, Jordan, 5757 8766, 2 hours, HK$700-800, 3rd, am, none
Job 2: shower replacement, Mrs Ma, Flat 23, Happy Valley House, Village Road, Happy Valley, 8790 7788, 2 mornings, not given, 17th & 18th, am, call round this evening with catalogue