Exercises by John Millen.
Jenny Ma runs her own household repairs business. Listen to two conversations she has on the phone with customers, and then answer the questions and fill in the forms.
1 How old do you think Jenny is?
2 When did she become interested in do-it-yourself?
a. at university
b. when her dad made her help him
c. when she was a child
3 What sort of jobs did Jenny have when she left university?
a. manual jobs
b. white-collar jobs
c. outdoor jobs
4 Why didn't she stick at these jobs?
a. she was too intelligent to do them
b. they weren't really what she wanted
c. they didn't pay enough
5 How did she get into 'Miss Fix-It'?
a. she bought the business
b. she took it over from her dad
c. she started the business herself
6 How is the business doing?
a. extremely well
b. she is struggling a bit
c. it is losing money
Job description: _______________________
Time job will take: ____________________
Approximate cost: ____________________
Date to do / inspection: ______________
am/pm visit: ___________________________
Additional details: ____________________
Job description: __________________________
Time job will take: _______________________
Approximate cost: _______________________
Date to do / inspection: _________________
am/pm visit: ______________________________
Additional details: _______________________
Introduction: 1. a, 2. c, 3. b, 4. b, 5. c, 6. a
Job 1: window work, Mr Ho, Apt 99, Jordan Heights, King's Rd, Jordan, 5757 8766, 2 hours, HK$700-800, 3rd, am, none
Job 2: shower replacement, Mrs Ma, Flat 23, Happy Valley House, Village Road, Happy Valley, 8790 7788, 2 mornings, not given, 17th & 18th, am, call round this evening with catalogue