Miss Fix-It

PUBLISHED : Tuesday, 25 October, 2011, 12:00am
UPDATED : Tuesday, 25 October, 2011, 12:00am

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Jenny Ma runs her own household repairs business. Listen to two conversations she has on the phone with customers, and then answer the questions and fill in the forms.

1 How old do you think Jenny is?

a. 25

b. 18

c. 45

2 When did she become interested in do-it-yourself?

a. at university

b. when her dad made her help him

c. when she was a child

3 What sort of jobs did Jenny have when she left university?

a. manual jobs

b. white-collar jobs

c. outdoor jobs

4 Why didn't she stick at these jobs?

a. she was too intelligent to do them

b. they weren't really what she wanted

c. they didn't pay enough

5 How did she get into 'Miss Fix-It'?

a. she bought the business

b. she took it over from her dad

c. she started the business herself

6 How is the business doing?

a. extremely well

b. she is struggling a bit

c. it is losing money

Job 1

Job description: _______________________

___________________________________________

Name: ___________________________________

Address: ________________________________

___________________________________________

Phone: __________________________________

Time job will take: ____________________

Approximate cost: ____________________

Date to do / inspection: ______________

am/pm visit: ___________________________

Additional details: ____________________

___________________________________________

Job 2

Job description: __________________________

______________________________________________

Name: ______________________________________

Address: ___________________________________

______________________________________________

Phone: _____________________________________

Time job will take: _______________________

Approximate cost: _______________________

Date to do / inspection: _________________

am/pm visit: ______________________________

Additional details: _______________________

______________________________________________

Answers:

Introduction: 1. a, 2. c, 3. b, 4. b, 5. c, 6. a

Job 1: window work, Mr Ho, Apt 99, Jordan Heights, King's Rd, Jordan, 5757 8766, 2 hours, HK$700-800, 3rd, am, none

Job 2: shower replacement, Mrs Ma, Flat 23, Happy Valley House, Village Road, Happy Valley, 8790 7788, 2 mornings, not given, 17th & 18th, am, call round this evening with catalogue