Ever wondered why that book you ordered from Amazon two weeks ago for your sister's birthday has not arrived yet? Thanks to a local start-up company you may soon be able to keep track of your parcel's whereabouts by text message or e-mail.
AwesomeShip, created by software programmer Teddy Chan, aims to help online retailers raise customer satisfaction levels.
'Our idea is simple: when the merchant ships the item out, he will tell us the order and tracking numbers but also the customer's e-mail, Facebook or Twitter account,' Chan said. 'The customer only cares about the latest status of his order, so we will notify him whenever the status changes.'
His goal is to help merchants build a brand and improve customer loyalty.
AwesomeShip won 'Startup Weekend' one week ago. The three-day competition, held for the first time in Hong Kong, brought together about 40 young entrepreneurs who had to pitch an idea and build a business in 54 hours.
Chan, who has run his own retail website for six years, knew there was a market niche. 'Nobody provides this service at the moment,' he said.