The government ordered a full inspection of the Lantau cable car yesterday after hundreds of passengers were left shivering in mid-air for up to two hours.
Commerce secretary Greg So Kam-leung criticised the Ngong Ping 360 company, which operates the tourist attraction, over its lack of communication during the incident on Wednesday.
Officials said the company failed to keep stranded passengers updated about how long their ordeal in the cabins - in temperatures of 3 degrees Celsius - was expected to last.
Announcements should also have been made at MTR stations as soon as the service was halted.
So, who held talks with company executives yesterday, said: 'The communication mechanism is not satisfactory. It is not acceptable to us.'
In the fourth incident involving the cable car in two months, the cabins stopped moving after an alert was triggered by the automatic monitoring system.