In the business of financial companies, a short downtime in internet services can incur huge losses. For a serviced office provider such as Servcorp, which has many clients in the financial sector, a primary concern is to ensure a fast and uninterrupted internet connection.
'Having a reliable and robust technology platform with multiple redundancies is critical to ensure our clients can run their businesses smoothly and enjoy reliable and fast connection,' says Marcus Moufarrige, chief operating officer of Servcorp. 'Our uptime is 99.98 per cent. You will never find our internet down.'
Moufarrige adds that the company has a back-up electricity generator and, with Servcorp as the direct internet service provider, the security of the IT environment is enhanced. 'We are in total control of security issues; we don't share bandwidth with anyone,' he says.
Clients will not find their internet slowing down as more serviced offices come online. A specialised and dedicated IT team monitors usage level and arranges additional bandwidth when usage reaches 70 per cent. IT support is available 24/7 as different geographical areas take over from each other around the clock.
The powerful IT infrastructure benefits clients in many ways - no matter if they are serviced office clients or virtual office clients.
'We can allocate a local phone number to you immediately, as soon as you sign up with us,' Moufarrige says. 'We are the only service provider in the industry who can do that.'