Kit and May are mystery shoppers. Listen to them talking about their visits to two shops and one restaurant last week and then answer the questions.
1 What is another way to describe mystery shoppers?
a. an experienced shoplifter
b. an undercover spy
c. a manager of a chain of shops
2 What does Penny sell besides watches?
a. modern costume jewellery
b. trendy accessories
c. no other items
3 What did Kit see immediately after he walked into Penny?
a. many watches that he liked
b. a piece of rubbish on the shop floor
c. a friendly assistant
4 What does Kit think about Penny's displays of merchandise?
a. they were unattractive and messy
b. items were well displayed and easy to inspect
c. they definitely need improvement
5 What does Kit say about the company's policy on having an assistant approach a customer as soon as he enters the shop?
a. this is an excellent sales technique
b. it is a brilliant idea
c. it is off-putting for some customers who want to be left alone to browse
6 What is the unusual name of the restaurant May visited?
7 What impression did May get when she phoned the restaurant to book a table?
a. a very positive one
b. she was just a bit disappointed
c. the person who answered didn't care
8 How long did May have to wait before she was shown to her table?
a. no time at all
b. a considerable time
c. just a few minutes
9 What does May say about the layout of the restaurant?
a. there was plenty of room between the tables
b. the tables were squashed together
c. it was badly planned
10 What disappointed May?
a. the quality of the food
b. the service staff
c. getting the bill
11 How many shops does the brand Eight have in Hong Kong?
b. only one
12 Where is Eight a particularly successful and established brand?
a. in Southeast Asia
b. in the United States
c. in Britain
13 What does Kit think about the trend Eight is promoting?
a. that it doesn't exist in reality
b. that it is practical
c. that it is popular all over the world
14 What is Kit's biggest criticism of the shop?
a. the bad display of the merchandise
b. the bad lighting in the shop
c. the bad attitude of the assistants
15 Why does Kit think that he was not the right person to do the mystery-shopper report for Eight?
a. he is not a target customer
b. he is not interested at all in fashion
c. he never spends very much money on clothes
Answers: 1. b, 2. c, 3. b, 4. b, 5. c, 6.FD342, 7. a, 8. a, 9. a, 10. c, 11. b, 12. c, 13. a, 14. b, 15. a