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Unacceptable delays at MTR station

Ever since the MTR shifted the East Rail Line terminus from Tsim Sha Tsui East to Hung Hom, service on Sundays has slowed down.

For example, on April 15 at about 8.40am, I arrived at Hung Hom station on the East Rail Line to find a nine-minute wait for a train on the Tuen Mun Line, which connects to Tsim Sha Tsui East for those heading to Central via the Tsuen Wan Line. This is not the first time I have experienced a long delay.

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I use Hung Hom station to transfer instead of changing lines at Kowloon Tong because that station is often too busy (especially at weekends), even though transferring there might save a few minutes in total travel time. Therefore a nine-minute wait is ridiculous and is an appalling service.

The MTR is supposed to help people get to where they are going, not create an unreasonable delay.

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At the very least, trains could run every five minutes on Sundays. Plenty of people were arriving at Hung Hom and plenty were waiting on the platform, so it was not as though the trains would run empty.

Would the MTR explain why it makes commuters wait so long?

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