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Cathay reviews loyalty scheme to give more free flights to own customers

Cathay Pacific is to set aside more free seats for its seasoned frequent fliers, under the latest proposal to revamp the award- winning airline's loyalty scheme.

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Cathay reviews loyalty scheme to give more free flights to own customers
Danny Lee

Cathay Pacific is to set aside more free seats for its seasoned frequent fliers, under the latest proposal to revamp the award- winning airline's loyalty scheme.

The plan is to slash the number of free air tickets available for partner airlines and to reallocate those to Cathay's own Marco Polo Club members, sources close to the ongoing review say.

However, it is understood the number of points needed to redeem a flight will at the same time go up incrementally.

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Cathay had been examining the feasibility of shifting its focus to members of the Marco Polo Club and another rewards scheme, Asia Miles, well before the Consumer Council criticised unnamed carriers last month for operating mileage schemes like "a lucky draw". No decision had been made yet, the airline said.

"A review is under way to ensure our programme continues to meet the changing needs of our members and is competitive with the loyalty clubs of other major global airlines," a Cathay Pacific spokeswoman said.

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At present, Cathay lets clients of partner airlines book flights using air miles accrued through their own flier programmes. But these passengers can redeem Cathay flights at much cheaper rates than Marco Polo Club members, putting its own privileged customers at a disadvantage.

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