E-COMMERCE

Alibaba's Lazada teams up with Uber, Netflix to lure customers in Singapore

E-commerce operator creates loyalty programme for shoppers in Singapore that it may expand to other markets

PUBLISHED : Thursday, 20 April, 2017, 9:38pm
UPDATED : Thursday, 20 April, 2017, 9:46pm

Lazada Group, the Southeast Asian e-commerce operator backed by Alibaba Group Holding, has created a loyalty programme for shoppers in Singapore that it may expand to other markets.

The company is teaming up with Uber Technologies and Netflix, the first time the US companies have jointly created an online rewards programme, said Maximilian Bittner, chief executive officer of Lazada.

Alibaba acquired a controlling stake in Singapore-based Lazada for US$1 billion in 2016. The companies’ “LiveUp” programme started Thursday and links their services, from UberEats and Netflix to online grocer RedMart and Alibaba’s Taobao online marketplace.

Alibaba is owner of the South China Morning Post.

Consumers pay S$28 (US$20) a year to get benefits such as six months of Netflix streaming, discounts on Uber rides and free delivery on Taobao or Lazada purchases. A mobile app will be rolled out in the second half of the year.

“Singapore is the market on the cutting edge of validating what we think consumers might want, so we will focus on Singapore first,” said Bittner, who expects to add more partners. He drew a comparison with code-sharing among carriers, which gives consumers a range of benefits like flight redemptions.

Alibaba and its US partners are betting on the growth of online retail in Singapore. The city-state’s internet retailing market, which accounted for just 0.9 per cent of total retail there in 2003, went from 2.4 per cent in 2013 to 4.8 per cent in 2016, according to data compiled by Euromonitor.

Faced with the prospect of Amazon making a big push into Southeast Asia, Lazada has been seeking ways to defend its slice of the region’s e-commerce market.

Bittner and RedMart co-founder Vikram Rupani hatched the loyalty programme over breakfast on Christmas Eve before approaching Netflix and Uber to get involved. “Their decision to do it was very fast because they have the same goal,” Bittner said.

Uber, which debuted in Singapore four years ago, will offer members benefits including free rides and promotions. “This is just the beginning,” said Warren Tseng, general manager of Uber Singapore.

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