AI chatbot to handle customer queries at Standard Chartered from next year
Bank turns to Kasisto’s Kai Banking platform for service with a ‘human touch’
Standard Chartered Hong Kong plans to roll out a chatbot built with a conversational artificial intelligence (AI) platform as soon as next year, depending upon regulatory approval.
The bank said the move will address customers’ need for digital services even as it helps the bank reduce its customer care costs.
The chatbot can answer customers’ questions via the bank’s mobile app or its website. The chatbot will allow retail customers to get account information, make payments, transfer money, track expenses and analyse their spending through natural and human-like conversation.
“This is just a first step in creating an even better user experience over time,” said Samir Subberwal, the regional head of retail banking for Greater China and North Asia at Standard Chartered.
“There is so much potential for using AI and chatbot technology to better serve our clients. We will continue to innovate in these areas as technological advances will create new ways for clients to engage with our bank.”
The bank has selected Kasisto’s Kai Banking platform for its track record of delivering reliable and intelligent conversations with customers of financial institutions.