Virtually all MTR trains get to their destinations on time

PUBLISHED : Thursday, 17 July, 2014, 4:45am
UPDATED : Thursday, 17 July, 2014, 4:45am


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I would like to thank Mok Sze-lam for her letter ("MTR must now promise better service", July 14) regarding the MTR Corporation's train service.

For 35 years, the MTR has been steadfast in its commitment to serve Hong Kong passengers with safe, reliable and efficient train services.

Even though we are carrying more passengers and operating more services than ever, our overall train service performance remains stable with our passengers consistently arriving at their destinations on time 99.9 per cent of the time.

Recently, we reported that our on-time performance for the first half of 2014 remained at 99.9 per cent, with the heavy rail network having operated 120 days with no service delays of eight minutes or more.

Nevertheless, in a complex railway system like that of the MTR, delays can still occur from time to time.

We understand such delays cause inconvenience to our passengers and affect their overall assessment of our service.

Therefore, we continue to deploy more than HK$5 billion worth of resources each year to maintain and upgrade our railway assets and station facilities, with the aim of minimising the numbers of service disruptions happening in our system.

In addition, we have been working hard to shorten service delays, regardless of whether they are caused by our own equipment or by an external factor which is outside our control.

We have strengthened our rapid response units to repair equipment faults more quickly. We are also deploying more staff to assist passengers at stations.

We appreciate Ms Mok's views about our service performance and assure her that we are committed to maintaining a high level of service for all of our passengers.

Kendrew Wong, media relations manager, MTR Corporation