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  • November 26, 2014
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Results 1 - 10 of 32785 for customer experience management

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  1. Winning trio provide excellent service for their customers

    Posted Jun 13th 2008, 12:00am by Mabel Sieh

    ... services manager Elvis Yeung Kwok-wing, has five years of experience in the banking industry. He joined the Bank of Communications five months ago. He described himself as passionate and as someone ... harnessed during her 18 months as a customer services manager at the bank. 'I think having the patience to listen to others is crucial. We need to understand and respect our customers ...

    http://www.scmp.com/article/641302/winning-trio-provide-excellent-service-their-customers
  2. B&Q staff training puts customers at ease

    Posted Jul 05th 2008, 12:00am by Wilson Lau

    ... is to equip them with essential knowledge about the products and store operations so that they can quickly offer customer service up to our standard,' said Johanna Cheung, human resources manager ... are required to attend a one-month core training programme The course covers operational procedures, product knowledge, customer relations and selling skills Managers and experienced staff are heavily ...

    http://www.scmp.com/article/644025/bq-staff-training-puts-customers-ease
  3. Dialling up success

    Posted Jun 26th 2009, 12:00am by Michael Taylor

    ... in ensuring a good customer experience at purchase. This is also instrumental in differentiating a company from its competitors.' Joe Lee Chak-shun is an account manager. With the company for one ... to invest a lot of resources to enhance its service quality and staff training. Senior account manager Johnny Chan Ming-li has had more than 15 years of experience in the telecommunications ...

    http://www.scmp.com/article/684924/dialling-success
  4. Service with a smile ensures Amex keeps everyone happy

    Posted Dec 01st 2009, 12:00am by Evelina Leung

    ... Management Association (HKRMA) Service & Courtesy Award since 1996. American Express has noticed that the quality of customer service has risen year after year. 'The award recognises good ... Evelina Leung High-quality customer service provided by frontline salespeople is not merely a personal matter but also relates to the whole company culture. 'Excellent retail service ...

    http://www.scmp.com/article/699922/service-smile-ensures-amex-keeps-everyone-happy
  5. Winning team aims to please residents

    Posted Jan 22nd 2009, 12:00am by Wilson Lau

    ... Wilson Lau GRAND AWARD CUSTOMER SERVICE Sino Estates Management The Grand Award winner in the customer service category, Sino Estates Management, was honoured for its wide range of high-quality services provided to the residents of Pacific Palisades. There are about 100 management staff at the luxury residential project on No1 Braemar Hill Road, which has 10 blocks and more than ...

    http://www.scmp.com/article/667808/winning-team-aims-please-residents
  6. What's On

    Posted Oct 11th 2008, 12:00am by Staff Reporter

    ... October 16 'Lunch & Learn: Recruiting Customer-Focused Employees' is a lunchtime workshop organised by the American Chamber of Commerce. The ability to provide a high quality customer experience is paramount in today's competitive business world, but how do employers find the right candidates? The seminar, which includes group activities, will look at the positive ...

    http://www.scmp.com/article/655762/whats
  7. Firms focus on innovation

    Posted Nov 05th 2010, 12:00am by Staff Reporter

    ... In the retail sector, much depends on finding new ways to enhance the customer experience, which is why the top companies put such stress on continuous service innovation. 'This ... Kong International Airport. 'So, we keep enhancing the value for customers, directly through innovations at store level and indirectly by empowering our staff management ...

    http://www.scmp.com/article/729523/firms-focus-innovation
  8. Getting connected

    Posted Jun 26th 2009, 12:00am by Staff Reporter

    ... in they were satisfied with our bandwidth and data centre service.' Account manager Edwin Woo Chi-chung has been with the company for five years. He develops new customers and business ... Three employees at Hong Kong Broadband Network won the Distinguished Salesperson Award (DSA) at this year's event. Senior account manager Alvin Yeung Ka-lam has been with the company ...

    http://www.scmp.com/article/684920/getting-connected
  9. Sponsors share passion for putting the customer first

    Posted Nov 05th 2004, 12:00am by Chris Davis

    ... Management, said customer service was a major factor in the company's performance evaluations. She said American Express focused on exceeding customer expectations by offering flexible services ... experience; it is something that needs to be delivered across every value of the organisation. Consistent high standards of customer service are an important way of maintaining customer loyalty ...

    http://www.scmp.com/article/476840/sponsors-share-passion-putting-customer-first
  10. Insurance giant requires strong, driven leader

    Posted Jan 29th 2005, 12:00am by Staff Reporter

    ... relationship management experience are preferred. 'To succeed, you must have at least 15 years' experience, with demonstrable exposure in customer service operations and an extensive multinational management background,' Ms Lee said. Proven experience of improving organisational performance through formulating and implementing strategic customer service initiatives, operational ...

    http://www.scmp.com/article/487378/insurance-giant-requires-strong-driven-leader

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