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  • September 21, 2014
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  1. Customer service is key to survival

    Posted Sep 02nd 2006, 12:00am by John Cremer

    ... added that success in the industry depended on how well staff dealt with clients, making customer service a top priority. With this in mind, the company decided to launch its own 'Service ... person had a clear understanding of the principles of customer service and applied them during their day-to-day work. Since this is a 24-hour business, every employee on each shift had to realise ...

  2. IT brings services closer to customers

    Posted Nov 23rd 2006, 12:00am by Chris Davis

    ... banking clients were involved in a wide range of products and services across multiple geographies. They demanded comprehensive information in real time to make sound business and investment ... and their relationship with the bank. Internet and mobile telecommunications are the common delivery channels,' Mr Iqbal said. A robust service and delivery platform that is capable of excellent information ...


    Posted Jun 28th 2006, 12:00am by Staff Reporter

    ... The following services will be cut on Saturdays, but their hours will be extended during the week Buildings Department receipt and despatch counter. Census and Statistics Department inquiries related to import and export declarations. Civil Aviation Department counter services for flight crew, flight staff and aircraft maintenance engineers. Customs and Excise Department ...

  4. Angels flying in to assist staff on site

    Posted Jun 23rd 2006, 12:00am by Staff Reporter

    ... trainers and pass on what they had learnt to the other employees. 'We need to differentiate in the market with our service level to achieve excellence and enhance customer satisfaction,' ... meetings with customers, employees and mystery shopping exercises, the company defined areas in customer services that had to be addressed. The training, designed by the customer service ...

  5. Looking after the customer

    Posted May 20th 2006, 12:00am by Andrea Li

    ... The Link Management believes that focusing on customer service will enhance the retail experience for many Hongkongers. It plans to develop a Link-managed shopping centre in almost every ... our customer service staff will be able to foster a warm community feeling in the malls and develop a close relationship with the people in the neighbourhood,' said Angela Chiu Chi-san, ...

  6. Always keep the customer happy

    Posted Nov 23rd 2006, 12:00am by Andrea Li

    ... retail market, customer service has become the key driver of business growth and has also raised overall standards in the sector. The Hong Kong Retail Management Association's Service ... emphasis on customer service used to apply more to the high-end luxury brand category, but with increasing customer expectations every retail business has now embraced customer service ...

  7. Take action

    Posted Apr 10th 2006, 12:00am by Staff Reporter

    ... features. 'I was asked to call the customer services hotline and met with the same company line. I can't believe the management of Fortress can be so inflexible. I am especially infuriated since I have been a long-time customer at the store, having bought most of my household electrical appliances from them. Perhaps actor Andy Lau Tak-wah, as in his customer service commercial, ...

  8. Customers protest over new bank fees

    Posted May 03rd 2006, 12:00am by Paggie Leung, Vivienne Chow

    ... they regularly updated service charges and insisted that clear notices had been sent to customers. Some banks also said customers aged over 65, under 18 or living on social welfare have been exempted ... spokeswoman said adjustments of service charges have been made every year based on costs and market conditions. She would not say how many customers would be affected. Hang Seng Bank announced last ...

  9. Business hub needs customer-oriented people

    Posted Nov 18th 2006, 12:00am by John Cremer

    ... aircraft are being used in Hong Kong,' said customer service manager Rita Tam. 'Customers appreciate the convenience and realise that if senior executives can save time by holding ... and an executive lounge and conference facilities. 'We offer high-end, one-stop customer service. It helps that we have our own area to handle customs and immigration. Officers from the relevant ...

  10. Customers precious to jewellery company

    Posted Feb 28th 2006, 12:00am by Kenneth Ko

    ... Kenneth Ko Award winner Chow Tai Fook Jewellery With customers demanding higher levels of service, Chow Tai Fook Jewellery is vigorously sharpening its edge by raising standards among its employees to compete with its rivals. Apart from continuing staff training programmes, the company has implemented a set of standards to ensure that customers are satisfied with the service ...




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