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  1. HSBC dumps courier services over lost tape of customer calls

    Posted Jul 05th 2008, 12:00am by Dennis Chong, May Chan

    ... Dennis Chong and May Chan The Hong Kong and Shanghai Banking Corporation has stopped using courier services to deliver customer information and is considering the electronic transfer of data in future, it said. HSBC said yesterday a tape, one of 55 shipped from the group's call centre in Guangzhou to Hong Kong last month by courier service DHL, was lost in transit. ...

    http://www.scmp.com/article/644074/hsbc-dumps-courier-services-over-lost-tape-customer-calls
  2. Winning trio provide excellent service for their customers

    Posted Jun 13th 2008, 12:00am by Mabel Sieh

    ... the Bank of Communications stood out from their colleagues by providing excellent customer service and attentive listening skills, and by actively learning. One of the winners, assistant customer ... harnessed during her 18 months as a customer services manager at the bank. 'I think having the patience to listen to others is crucial. We need to understand and respect our customers ...

    http://www.scmp.com/article/641302/winning-trio-provide-excellent-service-their-customers
  3. The profit in good customer service

    Posted Apr 21st 2008, 12:00am by Elaine Chan

    ... that in sales and service organisations as well as in professional service firms, value is created when an employee interacts with a customer. To achieve meaningful operational and financial ... sector have yet to comprehend the notion of engaging the customer if employee-customer encounters are any indication. Poor service is no surprise and no service is usual. If complaints are taken ...

    http://www.scmp.com/article/634533/profit-good-customer-service
  4. Jewellery firm's service strategy for customers enables it to shine through

    Posted Jan 24th 2008, 12:00am by Staff Reporter

    ... Hong Kong's jewellery retail industry is restructuring its service standards to meet the changing needs of customers. Chow Tai Fook, a jewellery maker, wholesaler and retailer for 79 years, has adopted a systematic service standard as a 'cross-border after-sales service' and it won the company the grand award in Customer Service at the Hong Kong Awards ...

    http://www.scmp.com/article/624098/jewellery-firms-service-strategy-customers-enables-it-shine-through
  5. Personal touch to customer service

    Posted Jul 12th 2008, 12:00am by Ed Olivo

    ... Written by Ed Olivo The much-maligned customer service side of a company is often associated with large corporations, including insurance and financial services firms. However, at Prudential Assurance all employees show keen interest in customer concerns, and the company's financial services managers adopt a personalised, one-on-one approach. This kind of service ...

    http://www.scmp.com/article/644924/personal-touch-customer-service
  6. China Mobile launches BlackBerry service for corporate customers

    Posted May 15th 2008, 12:00am by Staff Reporter

    ... The Blackberry 8700- and the phone and e-mail service package- started selling in more than 100 outlets. However, retail customers are still not allowed to join the BlackBerry service, according to China ... to the operator's customer service hotline. China Mobile also offers two BlackBerry service-only packages to corporate users with monthly tariffs of 398 yuan and 598 yuan. The packages include 50 megabytes ...

    http://www.scmp.com/article/637610/china-mobile-launches-blackberry-service-corporate-customers
  7. Guests are treated like members of the family

    Posted Oct 15th 2008, 12:00am by Tim Metcalfe

    ... As guest expectations rise, home2home has also identified the self-evident importance of customer satisfaction. 'We stay in the apartments to experience for ourselves what extra service we can ... in the trash. So often, managers are faced with the realisation that perhaps the system put in place to increase customer service does not work. Yet they are reluctant to pull the plug, either out ...

    http://www.scmp.com/article/656246/guests-are-treated-members-family
  8. Korean Air gets down on its knees in hope of attracting more customers

    Posted Apr 05th 2008, 12:00am by Alex Lo

    ... with Alex Lo At a time when most airlines around the world are cutting back on services, it's refreshing that Korean Air is bending over backwards, or should we say going down on its knees, to please customers. That is how it is advertising its service in a promotion campaign across the city. The ad (pictured) features a pretty flight attendant on her knees serving a glass ...

    http://www.scmp.com/article/632551/korean-air-gets-down-its-knees-hope-attracting-more-customers
  9. Hutchison to deploy iPhone 3G in battle for mobile data customers

    Posted Jun 24th 2008, 12:00am by Staff Reporter

    ... a marketing campaign promoting services offered, such as mobile television. Market watchers said the iPhone 3G could absorb the company's high-spending customer base, compared with rivals ... Frederick Yeung Hutchison Telecom Hong Kong expects mobile data services to be the new front in the battle for subscribers, and is turning up the heat on competitors with the sale ...

    http://www.scmp.com/article/642690/hutchison-deploy-iphone-3g-battle-mobile-data-customers
  10. Putting the customer first

    Posted Dec 02nd 2008, 12:00am by Grace Wu

    ... in word of mouth, and word of mouth comes from good customer service,' said HKRMA chairman Caroline Mak. In the face of a harsh challenge, such as the global financial tsunami, Ms Mak said local retailers should work more on securing customers and boosting the quality of service. The retail sector in Hong Kong has come under intense pressure as consumer spending is falling, ...

    http://www.scmp.com/article/662243/putting-customer-first

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