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  • July 25, 2014
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  1. News - World

    British cabinet kept in the dark over vast spying programmes

    Posted Oct 07th 2013, 11:53am by Guardian News Service

    ... Guardian News Service Former British minister, Chris Huhne, says he was in ‘utter ignorance’ of Prism and Tempora and calls for tighter oversight of security services Ministers ... headquarters, already had remarkable and extensive snooping capabilities. He said this lack of information and accountability showed “the supervisory arrangements for our intelligence services need ...

  2. News - World

    Be careful what you ‘like’: Facebook users reveal secrets, study shows

    Posted Mar 12th 2013, 12:19pm by Guardian News Service

    ... Guardian News Service Researchers highlight danger of data abuse Facebook users are unwittingly revealing intimate secrets - including their sexual orientation, drug use and political ... and services that respect their privacy Michal Kosinski, lead Cambridge University analyst  Michal Kosinski, one of the academics behind the study, said he believed Facebook users would be “spooked” ...

  3. Comment - Insight & Opinion - INSIGHT

    Digital world must eventually defeat dictators: Schmidt, Cohen

    Posted May 09th 2013, 02:24pm by Global Viewpoint Network/Tribune Media Services

    ... Global Viewpoint Network/Tribune Media Services Nathan Gardels talks to Google’s Eric Schmidt and Jared Cohen about their new book, The Digital Age: Reshaping the Future of People, Nations ... Will it be part and parcel of the digital age, or a momentary response to a tragic event? We’ll have to see. Global Viewpoint Network/Tribune Media Services ...

  4. Business - Comment - IN BUSINESS

    A little love goes a long way in customer service

    Posted Nov 13th 2013, 12:52am by Stephen Vines

    ... Stephen Vines In today's business world, companies need to think twice about a take-it-or-leave-it attitude A little love goes a long way in customer service Is it necessary ... resistance to the haughty attitude of exclusive brands that behave as though their customers are privileged to buy their goods and services. Occasionally and spectacularly, the brashest successful ...

  5. Business - Companies - RETAILING

    Hong Kong's status threatened by poor customer service, survey says

    Posted Nov 08th 2013, 01:58am by TIFFANY AP

    ... Tiffany Ap tiffany.ap@scmp.com The city's leading brands must improve how they treat clients, influential luxury survey says Poor customer service threatens Hong Kong Luxury consumption is predicted to stabilise next year but if Hong Kong wants to retain its place as a high-end global shopping hub in the long run, it should improve the level of its customer services ...

  6. News - China - SHANDONG

    Video: Maserati smashed up outside Qingdao auto show in protest over 'bad service'

    Posted May 15th 2013, 10:43am by Ernest Kao

    ... owner. The men said the angry owner had asked them to destroy the 2.6-million-yuan (HK$3.3 million) sport-sedan in protest against “poor sales service” he received from a Qingdao dealership, ... the dealership over a number of quality and maintenance problems and was dissatisfied with their service. The black four-door Quattroporte was seen parked outside the Qingdao Exhibition Centre on Tuesday ...

  7. Business - Companies - CREDIT CARDS

    Amex cuts concierge service after review

    Posted Apr 12th 2013, 12:00am by George Chen, PHOENIX KWONG

    ... running a 24-hour customer service call centre comes at some expense. However, Wat said: "The discontinuation of the concierge service for Platinum credit card has no impact on our staffing ... George Chen and Kwong Man-ki End of personal assistance for Platinum credit card customers leaves issuer with less scope to differentiate itself from its bigger rivals Bell tolls for Amex ...

  8. Business - Companies - TECHNOLOGY

    Pacnet 'cloud' platform to put its network in customers' hands

    Posted Nov 07th 2013, 03:09am by BIEN PEREZ

    ... Bien Perez bien.perez@scmp.com Submarine cable network operator believes its 'Pacnet Enabled Network' technology will put its key services in the hands of its customers Pacnet ... of managed services at Pacnet, said yesterday. "So a process that typically takes a service provider 15 to 20 days to complete and involves a customer with a fixed one or two-year contract, ...

  9. Business - Companies - INTERNET

    Online service common in businesses

    Posted Jan 22nd 2013, 12:00am by PAUL SOH

    ... High public awareness of social media enables use of platform to serve customers, survey finds Using the internet to provide customer service has become a common tactic for businesses, a survey shows. The poll of 500 people, commissioned by the Hong Kong Association for Customer Service Excellence, found 71 per cent had received customer service online. "Online services ...

  10. News - World - CYBERSECURITY

    Standard Chartered elite customer details on alleged hacker's laptop

    Posted Dec 07th 2013, 03:58am by AFP

    ... "reminded all FIs (financial institutions) to heighten their vigilance to safeguard their IT systems and customer information, including controls at third party service providers". Police said ... cybersecurity after a database on elite customers of Standard Chartered Bank was compromised. Police confirmed yesterday that information on private-banking clients of the British lender had been found ...




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