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  • July 30, 2014
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  1. News - World

    British cabinet kept in the dark over vast spying programmes

    Posted Oct 07th 2013, 11:53am by Guardian News Service

    ... Guardian News Service Former British minister, Chris Huhne, says he was in ‘utter ignorance’ of Prism and Tempora and calls for tighter oversight of security services Ministers ... headquarters, already had remarkable and extensive snooping capabilities. He said this lack of information and accountability showed “the supervisory arrangements for our intelligence services need ...

    http://www.scmp.com/news/world/article/1326335/british-cabinet-kept-dark-over-vast-spying-programmes
  2. Business - THE VIEW

    Why the big gap in customer satisfaction in the service industry?

    Posted Jul 02nd 2014, 10:02am by Stephen Vines

    ... on the service industries and was completed early this year. It found that 92 per cent of companies see something called "customer experience" as core to their strategy and 60 per cent believe ... that they were very satisfied with the level of service received. So, there is a massive gap between corporate views of satisfaction and those of customers. This is often more evident in bigger companies ...

    http://www.scmp.com/business/article/1544728/why-big-gap-customer-satisfaction-service-industry
  3. News - World

    Be careful what you ‘like’: Facebook users reveal secrets, study shows

    Posted Mar 12th 2013, 12:19pm by Guardian News Service

    ... Guardian News Service Researchers highlight danger of data abuse Facebook users are unwittingly revealing intimate secrets - including their sexual orientation, drug use and political ... and services that respect their privacy Michal Kosinski, lead Cambridge University analyst  Michal Kosinski, one of the academics behind the study, said he believed Facebook users would be “spooked” ...

    http://www.scmp.com/news/world/article/1189145/be-careful-what-you-facebook-users-reveal-secrets-study-shows
  4. News - Asia

    22.6m customer files leaked in Benesse data theft

    Posted Jul 22nd 2014, 09:27am by AP

    ... Associated Press in Kyodo, Japan A system engineer arrested on suspicion of a massive customer data theft from Benesse Holdings Inc. had roughly 22.6 million customer files on his ... ”We have confirmed all of the data match our company’s customer data,” Japan’s biggest provider of correspondence education for children said Monday in a press release. The previous largest ...

    http://www.scmp.com/news/asia/article/1557139/226m-customer-files-leaked-benesse-data-theft
  5. Service-focused PLM links customers' trade worldwide

    Posted Mar 10th 2014, 12:29pm by Reports by Mia Daughenbaugh, Christina Liedke and David Bell

    ... range of tailored logistics services, PLM Global Management works with customers hand-in-hand to a point where it becomes an integral part of the clients' supply chain. "We're like a bolt-on business for the customer," says Reg Paul, managing director. Paul envisioned this kind of personalised service when he founded the Australian logistics company in 1985 ...

    http://www.scmp.com/article/1445164/service-focused-plm-links-customers-trade-worldwide
  6. Customer is king with CIK Telecom's exceptional service

    Posted Feb 21st 2014, 04:20pm by Reports by Laleh Larijani, Michelle Phillips, Emmanuelle Stahler and Jessica Ryan

    ... Reports by Laleh Larijani, Michelle Phillips, Emmanuelle Stahler and Jessica Ryan For CIK Telecom, one principle guides its every business decision: the customer is king. Going beyond providing cost-competitive services, CIK dedicates itself to taking customer experience to another level. "From the beginning, we knew our main focus should always be the customer. Our services ...

    http://www.scmp.com/article/1432636/customer-king-cik-telecoms-exceptional-service
  7. Setting new standards of customer service excellence

    Posted Jan 07th 2014, 04:07pm

    ... Chu, who also chairs the Hong Kong Association for Customer Service Excellence (HKACE). “But to praise someone, you need to be specific.” Under his leadership, Hong Kong therefore marked its ... is to convince top management that customer service really matters.” By offering sharing sessions and seminars, learning tours and awards for competition winners, Chu hopes that Hong Kong companies ...

    http://www.scmp.com/article/1399818/setting-new-standards-customer-service-excellence
  8. Comment - Insight & Opinion - INSIGHT

    Digital world must eventually defeat dictators: Schmidt, Cohen

    Posted May 09th 2013, 02:24pm by Global Viewpoint Network/Tribune Media Services

    ... Global Viewpoint Network/Tribune Media Services Nathan Gardels talks to Google’s Eric Schmidt and Jared Cohen about their new book, The Digital Age: Reshaping the Future of People, Nations ... Will it be part and parcel of the digital age, or a momentary response to a tragic event? We’ll have to see. Global Viewpoint Network/Tribune Media Services ...

    http://www.scmp.com/comment/insight-opinion/article/1233654/digital-world-must-eventually-defeat-dictators-schmidt-cohen
  9. News - Hong Kong - bitcoin

    Bitcoin firm HXCex being probed after customer says he lost HK$67,000

    Posted Jun 23rd 2014, 04:57am by DANNY LEE

    ... on the conduct of industry newcomer Hong Kong Crypto Exchange (HKCex), whose operation appears to have ground to a halt. Customers said they have been unable to reach the company, which opened ... IT engineer, reported that he had lost HK$67,000. A police spokeswoman said: "The informant reported that he stored some virtual currency … in a company providing services on storage and trading ...

    http://www.scmp.com/news/hong-kong/article/1538585/bitcoin-firm-hxcex-being-probed-after-customer-says-he-lost-hk67000
  10. News - World - TECHNOLOGY

    Domino’s Pizza held to ransom by hackers over customer data

    Posted Jun 17th 2014, 09:49pm by GDN

    ... customer data Hackers have demanded a €30,000 (HK$315,000) ransom from Domino's Pizza after stealing personal data on more than 600,000 of its French and Belgian customers. The data was stolen during a break-in last week, acknowledged by Domino's France, which saw 592,000 French and 58,000 Belgian customer records exposed. A posting by the hackers on text-hosting site Pastebin ...

    http://www.scmp.com/news/world/article/1534901/dominos-pizza-held-ransom-hackers-over-customer-data

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