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  • July 14, 2014
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  1. Business - THE VIEW

    Why the big gap in customer satisfaction in the service industry?

    Posted Jul 02nd 2014, 10:02am by Stephen Vines

    ... on the service industries and was completed early this year. It found that 92 per cent of companies see something called "customer experience" as core to their strategy and 60 per cent believe ... that they were very satisfied with the level of service received. So, there is a massive gap between corporate views of satisfaction and those of customers. This is often more evident in bigger companies ...

    http://www.scmp.com/business/article/1544728/why-big-gap-customer-satisfaction-service-industry
  2. News - World

    British cabinet kept in the dark over vast spying programmes

    Posted Oct 07th 2013, 11:53am by Guardian News Service

    ... Guardian News Service Former British minister, Chris Huhne, says he was in ‘utter ignorance’ of Prism and Tempora and calls for tighter oversight of security services Ministers ... headquarters, already had remarkable and extensive snooping capabilities. He said this lack of information and accountability showed “the supervisory arrangements for our intelligence services need ...

    http://www.scmp.com/news/world/article/1326335/british-cabinet-kept-dark-over-vast-spying-programmes
  3. News - World

    Be careful what you ‘like’: Facebook users reveal secrets, study shows

    Posted Mar 12th 2013, 12:19pm by Guardian News Service

    ... Guardian News Service Researchers highlight danger of data abuse Facebook users are unwittingly revealing intimate secrets - including their sexual orientation, drug use and political ... and services that respect their privacy Michal Kosinski, lead Cambridge University analyst  Michal Kosinski, one of the academics behind the study, said he believed Facebook users would be “spooked” ...

    http://www.scmp.com/news/world/article/1189145/be-careful-what-you-facebook-users-reveal-secrets-study-shows
  4. Service-focused PLM links customers' trade worldwide

    Posted Mar 10th 2014, 12:29pm by Reports by Mia Daughenbaugh, Christina Liedke and David Bell

    ... range of tailored logistics services, PLM Global Management works with customers hand-in-hand to a point where it becomes an integral part of the clients' supply chain. "We're like a bolt-on business for the customer," says Reg Paul, managing director. Paul envisioned this kind of personalised service when he founded the Australian logistics company in 1985 ...

    http://www.scmp.com/article/1445164/service-focused-plm-links-customers-trade-worldwide
  5. Customer is king with CIK Telecom's exceptional service

    Posted Feb 21st 2014, 04:20pm by Reports by Laleh Larijani, Michelle Phillips, Emmanuelle Stahler and Jessica Ryan

    ... Reports by Laleh Larijani, Michelle Phillips, Emmanuelle Stahler and Jessica Ryan For CIK Telecom, one principle guides its every business decision: the customer is king. Going beyond providing cost-competitive services, CIK dedicates itself to taking customer experience to another level. "From the beginning, we knew our main focus should always be the customer. Our services ...

    http://www.scmp.com/article/1432636/customer-king-cik-telecoms-exceptional-service
  6. News - Hong Kong - bitcoin

    Bitcoin firm HXCex being probed after customer says he lost HK$67,000

    Posted Jun 23rd 2014, 04:57am by DANNY LEE

    ... on the conduct of industry newcomer Hong Kong Crypto Exchange (HKCex), whose operation appears to have ground to a halt. Customers said they have been unable to reach the company, which opened ... IT engineer, reported that he had lost HK$67,000. A police spokeswoman said: "The informant reported that he stored some virtual currency … in a company providing services on storage and trading ...

    http://www.scmp.com/news/hong-kong/article/1538585/bitcoin-firm-hxcex-being-probed-after-customer-says-he-lost-hk67000
  7. News - World - TECHNOLOGY

    Domino’s Pizza held to ransom by hackers over customer data

    Posted Jun 17th 2014, 09:49pm by GDN

    ... customer data Hackers have demanded a €30,000 (HK$315,000) ransom from Domino's Pizza after stealing personal data on more than 600,000 of its French and Belgian customers. The data was stolen during a break-in last week, acknowledged by Domino's France, which saw 592,000 French and 58,000 Belgian customer records exposed. A posting by the hackers on text-hosting site Pastebin ...

    http://www.scmp.com/news/world/article/1534901/dominos-pizza-held-ransom-hackers-over-customer-data
  8. News - Hong Kong - CONSUMER AFFAIRS

    HSBC customer forced to make 16,000-kilometre trip to access account after bank blunder

    Posted Jun 22nd 2014, 04:30am by DANNY LEE

    ... visited another branch and was given one, highlighting the inconsistencies in advice and service the bank gave. An HSBC spokesman said the bank was checking the case and would not comment on the affairs of individual customers. The bank, which dropped its claim to be "the world's local bank" in 2012, will decide tomorrow what redress, if any, to give Lewis. ...

    http://www.scmp.com/news/hong-kong/article/1538011/hsbc-customer-forced-make-return-trip-australia-access-his-account
  9. News - Hong Kong - CONSUMER AFFAIRS

    Watchdog warns of money-changer scam that leaves customers short-changed

    Posted Jun 17th 2014, 03:39am by LO WEI

    ... A foreign-exchange scam has emerged in the city, with crooked money-changers verbally quoting one rate to customers before using a less favourable rate to calculate the actual sum paid over, the Consumer Council has warned. The ploy appears to take advantage of the complicated sums involved that often leave customers having to take the exchange's figures on trust. The number of complaints ...

    http://www.scmp.com/news/hong-kong/article/1534246/money-changers-numbers-racket
  10. Setting new standards of customer service excellence

    Posted Jan 07th 2014, 04:07pm

    ... Chu, who also chairs the Hong Kong Association for Customer Service Excellence (HKACE). “But to praise someone, you need to be specific.” Under his leadership, Hong Kong therefore marked its ... is to convince top management that customer service really matters.” By offering sharing sessions and seminars, learning tours and awards for competition winners, Chu hopes that Hong Kong companies ...

    http://www.scmp.com/article/1399818/setting-new-standards-customer-service-excellence

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